What is the delivery time for my order?
The average delivery time is 1 to 3 working days (Mon-Fri, excluding public holidays)
What should I do if I have not yet received my order?
Due to the enormous interest in our products, your product may arrive a little later than expected. We hope for your understanding. If this period has expired and you still have not received anything, please send an email to info@thegrind-neverstops.nl. We will then find out for you what is going on with your package.
I want to exchange/return my order, how do I do this?
To send a return, simply contact our customer service at info@thegrind-neverstops.nl. Please include your name, order number (e.g. #0000) that you received in the confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. After that is done, you can send the product to us via the courier of your choice.
What are the costs of returns?
Unfortunately, returns to us are at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier you want to ship with for more information about prices.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you receive the item. However, there are conditions for returning
You can only return the item if:
● The return period has not yet expired;
● The product is in the original packaging and all labels are still attached; ● The product has not yet been used.
Which payment methods can I use?
We accept payments via iDeal, Bancontact, Creditcard and Klarna. If you're not sure if your payment method was accepted, follow the steps on the payment page to then explore all possible options.
All transactions go through secure and reliable payment systems and are therefore 100% safe.
What if I have not received a confirmation email for my order?
That is not the intention, send an email with your full name and email to info@thegrind-neverstops.nl. We will help you quickly.
Can i cancel my order?
Do you want to cancel your order for any reason? Send an email to info@thegrind-neverstops.nl as soon as possible. Please include your name, order number (e.g. #0000) that you received in the confirmation email and the reason why you would like to cancel the order.